Privacy Policy

Call the Window Guy (“Call the Window Guy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.callthewindowguy.com, request a quote, subscribe to our communications, schedule a service, or otherwise interact with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you contact us, request a quote, schedule a service, subscribe to our email list, or communicate with our team, you may provide:

• Your name

• Email address

• Telephone number

• Service or property address

• Requested service and project details

• Preferred appointment date or time

• Photographs or other information related to your property

• Communications you send to us

• Payment and transaction information when applicable

Payment card information may be processed directly by a third-party payment processor. We may not receive or store your complete payment card number.

Information Collected Automatically

When you visit our website, we and our website service providers may automatically collect:

• Internet Protocol address

• Browser and device type

• Operating system

• Referring website or traffic source

• Pages viewed and links selected

• Dates and times of visits

• General geographic location

• Information collected through cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Respond to questions and quote requests

• Schedule, provide, and manage our services

• Communicate about appointments, arrival times, estimates, invoices, and service updates

• Process payments and maintain transaction records

• Send newsletters, discounts, promotions, and company updates when you have subscribed or otherwise consented

• Personalize and improve our website and customer experience

• Measure website traffic and understand how visitors use our website

• Protect our website, customers, employees, and business

• Detect or prevent fraud, misuse, or security incidents

• Maintain records and comply with legal, tax, insurance, and regulatory requirements

• Enforce our agreements and protect our legal rights

3. Email and Text Communications

If you subscribe to our email list, we may send you news, discounts, service reminders, and promotional offers. You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at Admin@CallTheWindowGuy.com.

If you provide your telephone number, we may call or text you regarding your inquiry, estimate, appointment, service, or account. If we send promotional text messages, you may opt out by replying STOP. Message and data rates may apply.

We do not sell or share mobile opt-in information or consent with third parties for their own marketing purposes.

4. Cookies and Analytics

Our website is hosted through Squarespace. Squarespace and other authorized service providers may use cookies and similar technologies to operate the website, remember preferences, analyze website activity, measure traffic, and improve performance.

Cookies may include:

• Necessary cookies, which support essential website functions

• Analytics and performance cookies, which help us understand website traffic and visitor activity

• Functional cookies, which remember choices or enable additional website features

• Advertising cookies, if advertising or remarketing tools are enabled

You can manage cookies through your browser settings and, where available, through the cookie preference controls displayed on our website. Blocking certain cookies may affect how some parts of the website function.

5. How We Disclose Information

We may disclose information to:

• Website hosting and technology providers

• Scheduling, customer-management, and communication platforms

• Email and marketing service providers

• Payment processors and financial institutions

• Accountants, insurers, attorneys, and other professional advisers

• Contractors or team members who help provide requested services

• Government agencies, law enforcement, or other parties when required by law

• A buyer, successor, or other party involved in a merger, sale, restructuring, or transfer of our business

These providers may access information only as reasonably necessary to perform services for us or as permitted by their own privacy policies and applicable law.

We do not sell personal information for money. We also do not knowingly disclose personal information to third parties for their independent direct-marketing purposes.

6. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including Squarespace, Google, social media platforms, scheduling services, payment processors, or review websites.

These third parties may collect information about your interaction with their services, potentially including activity over time and across different websites. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review their privacy policies before providing information.

7. Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to traditional Do Not Track settings.

Where required by applicable law and supported by our website systems, we will recognize legally valid browser-based opt-out signals, such as Global Privacy Control, for activities considered a sale or sharing of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal or insurance obligations.

Retention periods may vary depending on the type of information and why it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

10. Your Privacy Choices

Subject to applicable law, you may ask us to:

• Confirm whether we maintain personal information about you

• Provide access to certain personal information

• Correct inaccurate information

• Delete certain personal information

• Stop sending promotional communications

To submit a request, email Admin@CallTheWindowGuy.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing a request. Certain information may be retained when permitted or required by law, including records needed for transactions, taxes, warranties, security, insurance, or legal claims.

11. California Privacy Notice

California residents may have additional privacy rights under applicable California law, including rights to know, access, correct, or delete certain personal information and to receive information about how it is collected and disclosed.

If the California Consumer Privacy Act applies to our business, eligible California residents may also have the right to opt out of the sale or sharing of personal information and the right not to receive discriminatory treatment for exercising their privacy rights.

We do not currently offer financial incentives in exchange for personal information.

California residents may submit a request using the contact information below. An authorized agent may submit a request on a resident’s behalf when legally permitted and when appropriate authorization is provided.

12. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial exterior cleaning services. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations. The revised version will be posted on this page with an updated effective date.

Your continued use of the website after an updated policy is posted signifies your acknowledgment of the revised policy.

14. Contact Us

For questions, concerns, or privacy requests, contact:

Call the Window Guy
Website: www.callthewindowguy.com
Email: Admin@CallTheWindowGuy.com
Phone: (949) 751-9531
Orange County, California